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Last Updated: 1 January 2026

Super Ace Privacy Policy – Our Data Protection Commitment to Every Member in Malaysia

At Super Ace, we understand that privacy is more than just a word. It is the trust you place in us every time you register, make a deposit, or play on our platform. This Privacy Policy clearly explains how we collect, use, protect, and respect the personal data of every member.

SSL 256-bit Encryption Malaysia PDPA No Data Selling 12 main sections
Document Summary
Document Version 3.5 (2026)
Effective 1 January 2026
Language Bahasa Malaysia
Jurisdiction Malaysia
Legislation PDPA 2010

Super Ace's Privacy Commitment to Malaysian Members

Six core pillars that underpin how Super Ace handles your personal data

Military-Grade Encryption
Every transaction and data transfer on super ace is protected by SSL 256-bit encryption — the same standard used by global financial institutions. Your data cannot be read by any unauthorised party.
🔐 256-bit SSL
No Sale of Data to Third Parties
super ace has never sold, rented, or transferred members' personal data to any third party for marketing or commercial purposes, and will never do so without your explicit consent.
🚫 Data Never Sold
Malaysia PDPA Compliance
The super ace Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within the legal framework established by the Malaysian government to safeguard the privacy rights of its people.
⚖️ PDPA 2010
Full Data Control Rights
You have the right to access, correct, delete, or restrict the processing of your personal data at any time. All data-related requests will be processed within 14 working days.
✅ Full Data Rights
Secure Servers & 24/7 Monitoring
Super Ace member data is stored on servers monitored by our technical security team 24 hours a day. An active intrusion detection system runs at all times to identify any unusual threats.
🖥️ 24/7 Monitoring
Full Control Over Communications
You may opt out of receiving marketing communications from Super Ace at any time through your account settings or by contacting our support team. Critical notifications related to account security cannot be disabled.
📧 Easy Opt-Out
Content
1 Introduction

Welcome to the super ace Privacy Policy. This document forms part of our commitment to transparency and trust — values that have been central to how we operate Malaysia's leading online entertainment platform since 2018.

Super Ace understands that when you register as a member, use our casino services, place sports bets on the Malaysia Super League or EPL, play slots, or make deposits via Touch 'n Go, GrabPay, or DuitNow — you are entrusting us with highly personal information. We do not take that trust lightly.

This Privacy Policy clearly sets out:

  • What types of personal data we collect from you
  • How and why we use your data
  • Who we share your data with (if anyone)
  • How we protect your data from unauthorised access
  • What rights you have regarding your own personal data

This policy applies to all Super Ace members in Malaysia and all individuals who interact with the superace-khelo.com website or the Super Ace mobile app. By using our services, you agree to the terms set out in this policy.

Legal Basis: Super Ace's Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). The processing of your personal data is carried out based on the consent you provide at registration and Super Ace's legitimate interest in operating a safe and responsible entertainment service.
2 Personal Data We Collect

Super Ace collects personal data through several channels — during registration, during platform use, and through interactions with our support team. The following are the types of data we collect:

Data Category Specific Data Examples Collection Method
Identity Data Full name, MyKad number, date of birth, gender Registration forms, KYC
Contact Data Phone number, email address, residential address Registration form
Financial Data Payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), deposit and withdrawal records In-platform transactions
Technical Data IP address, device type, operating system, web browser, cookie data Automatic during use
Game Data Betting history, wins, losses, game preferences (slots, live casino, football, badminton) In-platform activity
Communication Data Live chat transcripts, emails, support tickets Interactions with customer support
Data We Do Not Collect: Super Ace does not collect biometric data (fingerprints, facial recognition) unless required for specific identity verification purposes. We also do not store full credit or debit card numbers – payment information is processed by licensed third-party payment processors.
3 Data Collection & Use Purposes

Super ace only uses your personal data for legitimate and necessary purposes. The following outlines the specific purposes for which your data is used:

  • Account Management: Creating, verifying, and maintaining your member account at Super Ace.
  • Identity Verification (KYC): Fulfilling legal obligations to verify members' age and identity in order to prevent fraud and money laundering.
  • Transaction Processing: Processes deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as your winnings withdrawals.
  • Service Provision: Enables you to play casino games, place Sports Betting wagers, and access all features on the Super Ace platform.
  • Customer Support: Handling enquiries, complaints, and providing technical assistance to members.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
  • Marketing & Promotions: Sending information about super ace bonuses, promotions, and the latest offers — only if you have given your consent.
  • Platform Improvements: Analysing usage patterns to improve the user experience and performance of the Super Ace platform.
  • Legal Compliance: To fulfil obligations to the relevant Malaysian authorities.
4 Data Sharing & Disclosure

Super ace does not sell, rent, or trade members' personal data to third parties. However, in certain limited and necessary situations, we may share your data with the following parties:

  • Payment Processors: E-wallet platforms (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and banks (Maybank, CIMB) require minimal transaction data to process your deposits and withdrawals.
  • Technical Service Providers: Companies providing services such as server hosting, data analytics, and technical support — all bound by strict data protection agreements with super ace.
  • Legal Authorities: super ace may be required to disclose data to Malaysian authorities such as the police, courts, or other enforcement bodies when lawfully directed to do so.
  • Game Software Partners: Casino game providers may receive limited session data for technical verification and compliance purposes – no full identifying information is shared.
Data Minimisation Principle: In all data-sharing instances, Super Ace adheres to the principle of "minimum necessary data" – only data genuinely required for a specific purpose will be shared. No excess information will be disclosed to any party.
5 Security & Data Protection

Protecting members' personal data is one of Super Ace's highest technical priorities. We continually invest in security infrastructure to keep your data safe at all times.

Here are the layers of data security protection at Super Ace:

Data Encryption in Transit (SSL/TLS)100%
Role-Based Access Control (RBAC)98%
Real-Time Threat Monitoring100%
Daily Data Backups100%
Annual Independent Security Audit96%
  • All data is stored on servers protected by multi-layered firewalls.
  • Access to member data by Super Ace staff is strictly limited to those with a legitimate operational need.
  • Super Ace conducts regular independent security audits to identify and address any system vulnerabilities.
  • Member passwords are stored in a hashed format that cannot be decrypted by anyone — including Super Ace staff.
6 Data Retention Period

Super Ace retains members' personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. The following are general data retention guidelines:

  • Active Account Data: Retained for the duration of the active account and up to 5 years after account closure (for legal compliance purposes).
  • Financial Transaction Records: Retained for 7 years in accordance with the Companies Act and Malaysian tax legislation.
  • Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical Data (Logs, IP): Retained for 12 months before being automatically deleted.
  • Marketing Data: Retained until you withdraw your consent to receive marketing communications.
Data Deletion: Once the retention period expires, super ace will delete or anonymise your data securely and irreversibly. You may also request early deletion — see the Your Rights section.
7 Cookies & Tracking Technologies

Super Ace uses cookies and similar tracking technologies to enhance the user experience on our platform. Here is an explanation of how we use them:

Essential Cookies Required for core platform functions — login, game sessions, security. Cannot be disabled.
Analytics Cookies Helps us understand how members use the platform so we can improve it. Can be disabled.
Preference Cookies Stores your personal preferences such as language and display settings. Can be disabled.
Marketing Cookies Used to display relevant promotions. Can be disabled in your account privacy settings.

You can manage your cookie settings through your web browser or via the privacy settings in your Super Ace account. Please note that disabling essential cookies may affect the functionality of the platform.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by super ace:

Right to Access
Request a copy of all personal data Super Ace holds about you at any time.
Right to Rectification
Request correction of any inaccurate or incomplete data in your records.
Right to Erasure
Request the deletion of your personal data, subject to Super Ace's legal obligations.
Right to Restriction
Restrict the processing of your data in certain situations while a dispute is being resolved.
Data Portability Right
Receive your data in a structured, machine-readable format for transfer to another platform.
Right to Object
Object to the processing of your data for direct marketing or analytics purposes at any time.

To exercise any of the above rights, please contact us at privacy@superace-khelo.com or via the platform's live chat. Requests will be processed within 14 working days.

9 Child Data Protection

Super ace is a dedicated entertainment platform for individuals aged 21 and above only. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

  • Super Ace's registration process requires age verification, and we use a verification system to ensure compliance.
  • Should we discover that data belonging to a person under 21 years of age has been collected inadvertently, we will promptly delete that data and close the associated account.
  • If you are a parent or guardian who believes your child has registered on Super Ace, please contact us immediately at support@superace-khelo.com.
10 Financial Data & Payment Security

The security of members' financial data is a top priority at Super Ace. When you make deposits or withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX through Maybank2u or CIMB Clicks, here is how we protect your financial information:

  • Super Ace does not store your full e-wallet account number or bank card number in our system.
  • All financial transactions are processed through licensed payment gateways that comply with PCI-DSS standards.
  • Transaction records held by Super Ace include only the payment type, amount, date/time, and transaction status — not your full account details.
  • You will receive email and/or SMS notifications for every successful transaction as an additional verification layer.
  • If you suspect any unauthorised transaction, contact the Super Ace support team immediately.
11 Changes to the Privacy Policy

Super Ace reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasonable grounds.

  • Any material changes to this policy will be communicated to members via a pop-up notice upon login and/or by email to your registered address.
  • The "Last Updated" date at the top of this document indicates when the latest version came into effect.
  • Continued use of the super ace platform after the effective date of an updated policy constitutes your acceptance of those changes.
  • We encourage you to review this page periodically to stay informed.
12 Contact Us About Privacy

For any enquiries, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Super Ace Data Privacy Officer through the following channels:

Privacy Email privacy@superace-khelo.com
Support Email support@superace-khelo.com
Live Chat Available on the platform, 24/7
Response Time Within 14 business days for official data requests

When contacting us regarding your privacy rights, please include your full name, super ace account number, details of your request, and a copy of your identity document (MyKad) for verification purposes. This is necessary to safeguard your data and prevent unauthorised disclosure.

Effective Date & Version: This Privacy Policy takes effect from 1 January 2026 (Version 3.5) and supersedes all previous versions. Super Ace is committed to updating this policy as needed to reflect current best practices in data protection.

Super Ace's Privacy Promise to You

More than just a legal document – this is a genuine commitment we uphold every day in managing the data of 500,000+ active Super Ace members across Malaysia.

Join Super Ace with Confidence
Your Data, Your Control
You have full control over your data. Whenever you wish to access, correct, or delete your data, we will action it within 14 working days — no unnecessary questions asked.
Data Not for Sale
Super Ace will never sell, trade, or transfer members' personal data to third parties for financial gain. Your data is not a business commodity.
Marketing Only with Your Consent
We will never send you marketing communications without your explicit consent. And when you say stop, we stop — immediately, no runaround.
Breach Notification
In the event of a security incident affecting your data, Super Ace is committed to notifying you within 72 hours of detection, in line with international best practices.

FAQ – Data Privacy & Security

Yes, Super Ace uses 256-bit SSL encryption, the highest security standard in the industry — the same standard used by Malaysia's major banks. Your personal information is stored on protected servers monitored around the clock. We are also fully compliant with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

Super Ace does not store your full e-wallet account number or e-wallet login credentials. All transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX are processed directly by the respective payment platforms through secure gateways. Super Ace only receives confirmation that a payment was successful and the amount received — not your account details.

Yes, you have the right to request deletion of your personal data. However, certain limitations apply — we may need to retain specific data to fulfil legal obligations, such as financial records for 7 years under Malaysian law. To submit a deletion request, contact us at privacy@superace-khelo.com. Requests will be processed within 14 working days.

Super Ace does not sell or share members' personal data for third-party marketing purposes. Any data sharing occurs only in limited, necessary circumstances: with payment processors to complete your transactions, with technical service providers bound by strict confidentiality agreements, or with legal authorities when required by law.

You can opt out of promotional emails from super ace in two simple ways: (1) Click the "Unsubscribe" link at the bottom of any promotional email we send, or (2) Go to your Account Settings on the super ace platform and disable marketing notification preferences. Changes will take effect within 48 hours. Please note that you will continue to receive important security and account transaction emails.

Play at Super Ace with Confidence – Your Data Is Always Protected

Over 500,000 Malaysian members already trust super ace. Register today and enjoy Malaysia's finest entertainment experience with full confidence that your privacy is always protected.

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Additional Information on Privacy & Terms

For full details on the terms of use for the super ace platform, please read Terms & Conditions us. For responsible gaming guidance, visit the Responsible Gaming. Any questions can be directed to our support team, available 24/7. The super ace platform is intended for users aged 21 and above only.

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