Super Ace Terms & Conditions – A Complete Guide for All Malaysian Members

In these Terms & Conditions, the following words and phrases have the meanings set out below:

• "Super Ace" refers to the online entertainment platform operated under the Super Ace trade name at superace-khelo.com.
• "Member" or "User" refers to any individual who has registered and holds an active account with super ace.
• "Services" covers all casino games, Live Casino, Sports Betting, e-sports betting, and all other features provided by Super Ace.
• "Account" refers to a member's personal account registered with Super Ace to access the Services.
• "Funds" refers to the MYR (RM) cash balance in a member's account, including deposited funds and winnings.
• "Bonus" refers to any additional funds, free credits, free spins, or other benefits granted by Super Ace to a member.
• "Rollover" or "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal can be made.

To register for and use super ace Services, you must meet all of the following eligibility requirements:

• Aged 21 years and above on the date of registration.
• Is a Malaysian citizen or permanent resident currently residing in Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Not currently on any gambling platform's self-exclusion list.
• Not registering in the capacity of a broker, agent, or representative of any third party.

Super Ace employs both automated and manual verification systems to ensure all members meet the eligibility requirements. Members who provide false information regarding their age or identity will have their accounts terminated immediately and any winnings forfeited.

Registering a super ace account is simple and free. Here are the key things you need to know:

• Each individual is only permitted to have one (1) account only. Holding multiple accounts is a serious breach of these terms.
• All information provided during registration — including full name, phone number, email address, and date of birth — must be accurate, truthful, and up to date.
• Accounts are personal and may not be transferred to or used by anyone other than the registered account holder.
• You are responsible for ensuring your account information remains current at all times. Any changes to your details must be reported to the super ace support team.
• Super Ace reserves the right to reject any registration application without providing a reason.

Super Ace supports a wide range of local Malaysian payment methods for members' convenience. Below is the full information regarding deposits:

• Super Ace does not charge any processing fees on member deposits.
• All deposits must be made using a payment method registered in the member's own name. Third-party deposits are not accepted.
• Super Ace does not accept deposits in the form of cash, cheques, money orders, or any method other than those listed above.
• If a deposit is not reflected within 30 minutes, please contact our support team with a screenshot of your payment confirmation.

Super ace is committed to processing all valid withdrawal requests promptly and without unnecessary hassle. The following withdrawal terms apply:

• The minimum withdrawal amount is RM 50 per request.
• The daily withdrawal limit is MYR 50,000 and the weekly limit is MYR 200,000.
• Withdrawals will be processed to the same payment method used for your most recent deposit (except in special circumstances approved by the finance team).
• The standard processing time is 5 to 15 minutes for e-wallets and 1 to 3 business days for FPX / bank transfers.
• KYC verification may be required before your first withdrawal. This is a standard security procedure.
• Bonus withdrawals require the rollover requirement to be fully met.

Super ace offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the following terms:

• Bonuses may only be used after the original deposited funds have been fully utilised.
• The rollover requirement for standard bonuses is 20x. For example: a RM 100 bonus requires RM 2,000 in wagers before withdrawal.
• Rollover contributions vary by game type: slots and Live Casino (100%), Sports Betting (100%), Casino table games (20%).
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.
• Super Ace reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Bonus abuse — including registering multiple accounts to repeatedly claim bonuses — will result in immediate account termination and forfeiture of all winnings.

All games and betting activities on super ace are subject to the following rules:

• All casino games use RNG (Random Number Generator) technology certified by independent auditing bodies. Game results are final and cannot be disputed on the grounds of luck alone.
• For Sports Betting — including the Malaysia Super League, EPL, badminton, tennis, and e-sports — the odds displayed at the time of placing a bet are the applicable odds. Any change in odds after a bet is confirmed does not affect existing bets.
• Super ace reserves the right to void bets placed at odds that are clearly incorrect due to technical errors (e.g., odds of 100.00 for a regular match).
• In-play betting is subject to set time limits. Bets submitted after a match has ended will be automatically voided.
• The minimum betting limit is RM 2 and the maximum limit varies depending on the game type and table selected.
• Any technical disruptions occurring during gameplay will be resolved based on system records. The decision of the Super Ace technical team is final.

The security of your super ace account is a shared responsibility between you and us. Please take note of the following:

• You are solely responsible for keeping your login credentials (username and password) confidential.
• Super Ace will never request your password via email, WhatsApp, phone, or any other communication channel.
• Enable two-factor authentication (2FA) for an added layer of security — this is strongly recommended.
• If you suspect your account has been accessed without authorisation, contact Super Ace's support team immediately and change your password.
• Super Ace is not liable for any losses arising from a member's negligence in safeguarding their login credentials.

The following activities are strictly prohibited on the Super Ace platform and may result in immediate account termination:

• Creating multiple accounts to unlawfully exploit bonus benefits.
• Using bots, automated software, or artificial intelligence to play games or place bets.
• Colluding with other players to manipulate game outcomes (collusion).
• Attempting to hack, attack, or disrupt Super Ace's technical systems.
• Money laundering or using the super ace platform for any unlawful financial activity.
• Sharing your account with or lending it to another person.
• Using another person's payment method to make a deposit into your super ace account.
• Providing false information during registration or the KYC process.

Super Ace takes member privacy very seriously. The collection and processing of members' personal data is carried out in accordance with Privacy Policy ours, which forms part of these Terms & Conditions.

• Personal data is collected solely for account management, identity verification, payment processing, and customer support purposes.
• Super Ace does not sell or rent members' personal data to third parties.
• Data is protected with 256-bit SSL encryption and strict access controls.
• Members are entitled to request a copy of their personal data or apply for its deletion in accordance with applicable laws.

For full details on how we handle your data, please read our Privacy Policy our full

Super ace is committed to providing a safe and responsible gaming environment. We offer the following tools to all members:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that you cannot exceed. Limits can be reduced immediately, but any increase requires a 7-day waiting period.
• Betting Limit: Set a maximum amount you are allowed to wager within a specified period.
• Time-Out: Temporarily suspend access to your account (1 day to 6 weeks) to take a break.
• Self-Exclusion: The option to permanently self-exclude from the super ace platform.
• Reality Check: Set timed reminders to appear during your gaming session to help you manage your time.

For more information on responsible gaming, please visit our Responsible Gaming ours.

To the extent permitted by Malaysian law, super ace shall not be liable for:

• Losses arising from technical disruptions, internet outages, or issues beyond Super Ace's control.
• Errors in betting strategies or gameplay made by the member.
• Indirect, consequential, or punitive losses.
• Losses arising from unauthorised third-party access to a member's account due to the member's own negligence.

A Super Ace account may be terminated under two circumstances:

• By the Member: You may request to close your account at any time by contacting our support team. Any eligible remaining balance will be refunded to you within 3 business days.
• By Super Ace: Super Ace reserves the right to suspend or terminate your account for reasons including breach of terms, fraudulent activity, or at the request of legal authorities.

In the event of termination for a breach of terms, super ace reserves the right to withhold account funds pending the outcome of an investigation. If fraud is confirmed, the remaining balance may not be returned and legal action may be pursued.

Super Ace reserves the right to amend, add, or remove any part of these Terms & Conditions at any time. Notice of changes will be provided via:

• A pop-up notification when a member logs in after changes have been made.
• Email to the member's registered email address.
• Announcements on the superace-khelo.com homepage.

Your continued use of the super ace platform after the effective date of any updated terms constitutes your acceptance of and agreement to all such changes. If you do not agree with the changes, please discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or Super Ace's services, please contact us through the following channels:

• Email: support@superace-khelo.com
• Live Chat: Available within the super ace platform, 24 hours a day, 7 days a week.
• WhatsApp: Number available after logging in to your account.

Our Malay-speaking support team is ready to assist you with any issue, with an average live chat response time of under 3 minutes.